Earning Trust Over Time – A Long-Term Partnership with Our Indian Client

Years of Careful Communication

Our relationship with this Indian client began several years ago. As a company involved in the import and distribution of plastic materials, the customer had clear requirements for product quality, pricing, and supplier reliability. From the very beginning, he made it clear that he would only work with a partner he could fully trust.

We kept in touch through regular emails, calls, and updates on new products and market trends. Even though initial negotiations didn’t lead to an order, we remained patient and respectful of his decision-making process.

Factory Visit—Trust Starts with Transparency

In 2022, our efforts paid off—the client visited China and arranged to tour our production facility in Foshan. We welcomed him warmly and gave him a complete walkthrough of our manufacturing workshop, from raw material handling to sheet extrusion, precision cutting, and packaging.

He was particularly impressed by our advanced equipment, clean working environment, and in-house processing capabilities, including laser cutting and polishing. Seeing everything with his own eyes gave him the confidence he needed.

Face-to-Face Price Negotiation

After the factory tour, the client requested a direct meeting with our boss to discuss pricing. Over several detailed negotiations and thoughtful discussions, we worked hard to find a win-win solution.

Eventually, both parties reached an agreement—and the client placed his first 20-foot container order of acrylic sheets. This marked the official start of our partnership.

Ongoing Collaboration & Second Visit with Gifts

Since that initial order in 2022, we’ve maintained a stable and consistent cooperation, with repeat orders and close coordination on specifications, packaging, and delivery timelines.

In 2024, the client returned to China for a second visit—this time bringing thoughtful gifts for our team. It was a touching gesture that reflected the trust and friendship we had built. We shared a warm dinner together, full of smiles, stories, and plans for future cooperation.

Conclusion

This story highlights the values that define Chinaplas: patience, transparency, quality, and respect. Some deals take time—but when they do happen, they form the strongest bonds.

We’re proud to have earned the trust of our Indian client and look forward to continuing this successful partnership for many years to come.

Looking for a supplier you can build long-term success with? Contact Chinaplas today.